General Terms and Conditions (GTC)

Effective from: 25 October 2025

Boglárka Farkas sole proprietor – English Zone Language Studio

1. Service provider details

Name of service provider / operator: Boglárka Farkas sole proprietor – English Zone Language Studio
Registered office / postal address: 2400 Dunaújváros, Dózsa György út 4.
Registration number: 02433685
Tax number: 62712239-1-27
Authorised representative: Boglárka Farkas, sole proprietor
E‑mail: info@englishzonenyelvstudio.com
Phone: +36 30 428 6179
Website: https://www.englishzonenyelvstudio.com

We issue paper invoices; the invoice can be sent electronically (PDF) and by post.

2. Scope of the GTC

These General Terms and Conditions ("GTC") apply to all service relationships established between the service provider and clients in connection with English language teaching services.

In particular, the GTC covers the following services:

one‑to‑one and group English lessons (in‑person and online)
courses, workshops, thematic trainings
intensive language programmes (e.g. language weekends, retreats)
exam preparation (e.g. Cambridge, IELTS, language exams)
conversation club and community practice sessions
corporate English language trainings
online courses, video materials, e‑learning content
sale of materials and add‑ons
translation and related language services

The provisions of the GTC are binding on every client from the moment a service is ordered.

For matters not regulated herein, Hungarian law applies, in particular:

Act V of 2013 – Civil Code
Act CVIII of 2001 – on electronic commerce services
Government Decree 45/2014 (II.26.) – consumer withdrawal
Act CLV of 1997 – Consumer protection

The service provider reserves the right to amend the GTC. Amendments take effect upon publication on the website and apply to contracts concluded after entry into force.

3. Services and performance

The provider offers English language skills development in various formats. The goal is to improve the client’s language skills and communication according to the chosen programme.

Services may be provided:

in person (in Dunaújváros or another agreed location)
online (e.g. Zoom, Google Meet, Microsoft Teams or other platforms)

For online lessons, it is the client’s responsibility to ensure the necessary conditions — stable internet, camera and microphone.

The provider may engage subcontractors, teachers or training partners to deliver the services; this does not affect the client’s rights.

Progress depends on the client’s own effort, attendance and activity. No performance guarantee is undertaken (see section 15).

4. Formation of the contract

Applications may be submitted:

via the online form on the website
by e‑mail
by phone
in person or by written order

The contract is concluded when the provider confirms the application (by e‑mail or in writing). The confirmation includes key terms (type, duration, fee, start).

The provider reserves the right to refuse an application without justification, in particular due to capacity constraints.

Participation of minors:
Under 14, written consent of a parent or legal guardian is required.
Between 14–18, parental approval is recommended for the contract.

The provider may refuse to perform the contract if the client’s conduct violates respectful cooperation or prevents the lesson (e.g. aggressive behaviour, disruptive noise, harassment of others).

5. Service performance

Services are performed at the agreed time(s) and in the agreed form.

Default lesson durations:
– one‑to‑one: 45, 60 or 90 minutes
– group: 60–90 minutes depending on the programme
Exact durations are specified in the offer or programme description.

Clients must arrive/join on time; being late does not entitle one to extend the lesson.

If the client is late, the lesson still ends at the scheduled time and is charged in full.

The provider may postpone or modify a lesson if a teacher or technical obstacle arises, or in a force majeure situation. In such cases the lesson is rescheduled free of charge.

6. Fees, payment, invoicing

Fees are determined by the current price list or an individual written offer. The GTC does not contain specific prices; these are communicated in a personalized offer or programme description.

Before the start, the provider may require an advance or full prepayment (especially for courses, workshops, language weekends, online courses).

Payment methods:
– bank transfer
– online payment (if available)
– cash only by prior agreement

We issue paper invoices. Invoices may be delivered electronically (PDF) and by post. We use Számlázz.hu as our invoicing system.

In case of late payment, default interest and administrative costs as per the Civil Code may be charged.

For corporate orders, the standard payment term is 8 days unless otherwise agreed in writing.

7. Cancellation and make‑up policy

7.1 One‑to‑one lessons

Cancellations are free of charge if made at least 24 hours before the lesson by e‑mail or message.
Within 24 hours or in case of no‑show, the lesson is deemed delivered and charged in full regardless of reason.
If the client joins late, the lesson still ends at the scheduled time and is charged in full.
If the provider cancels, the session can be rescheduled free of charge or refunded at the client’s request.

7.2 Group courses and programmes

Registration is for the entire course period in advance.
After registration and before the start, participation may be cancelled; 30% of the fee is retained as an administrative/organisational cost.
After the start (from the first session), participation cannot be cancelled and no refunds are given regardless of attendance.
Absence does not entitle to make‑up sessions or refunds. (This follows from the nature of course participation: the service is period‑based, not per‑session.)
The provider may appoint a substitute teacher in case of occasional absence without affecting quality.

7.3 Passes and lesson tickets (if applicable)

A pass is valid for 30 days from purchase (unless stated otherwise).
At most 1 session may be postponed per pass and must be used within the validity period.
Postponement must be requested at least 24 hours in advance; otherwise the session is considered used.

7.4 Workshops, trainings, thematic events

Registration and fee payment are required in advance.
In case of cancellation:
- More than 72 hours: 70% of the fee is refunded
- Within 72 hours: the fee is non‑refundable
(exceptions may apply: medical certificate or provider’s discretionary fairness)

7.5 Intensive weekends, camps, retreats

Due to higher organisational costs, different terms apply:

14 days or more before: 50% refund
Within 14 days: non‑refundable

Transfer of place (providing a replacement participant) is possible subject to prior agreement.

7.6 Corporate (B2B) language training

Cancellation terms for corporate training projects are set out in a separate contract, considering corporate needs and booked teaching hours.

7.7 Cancellation due to force majeure

If a session is cancelled due to unforeseeable events beyond the parties’ control (e.g. power outage, illness, technical failure, public health restrictions), it can be rescheduled free of charge.

In such cases the provider primarily offers an alternative timeslot, and may provide credit if appropriate.

8. Materials, intellectual property and usage rights

Materials provided by the provider — including worksheets, tasks, audio, video, presentations, notes, uploaded content on online platforms, e‑learning content, worksheets, cards, vocabulary aids and any other educational content — are protected by copyright.

Materials are for the client’s own personal learning use only.

Prohibited uses include (among others):

copying, distributing, sharing on online platforms (e.g. Facebook, document sharing, Drive)
forwarding to other persons
adapting, modifying, selling
use for business, teaching, training or public speaking without the provider’s written consent

Access to materials may be changed, suspended or revoked if the client breaches this GTC.

Any further usage rights may only be granted with the provider’s prior written permission.

9. Client rights and obligations

The client has the right to participate in lessons and services and may provide feedback or suggestions on quality.

The client shall:

pay fees on time
participate in a respectful and cooperative manner
ensure technical conditions for online participation
follow house rules and the instructor’s guidance
use materials in accordance with section 8

The client shall cooperate with the provider to ensure effective learning (e.g. completing tasks, participating in activities).

The client is liable for damage caused by them, including disruption of online lessons due to disrespectful, intentional or negligent behaviour.

10. Provider rights and obligations

The provider shall perform services with professional care and to generally expected quality standards.

The provider may:

determine the form, methodology and tools of the service
professionally update course content and syllabi
restrict client access if the GTC is breached
exclude participants who sabotage cooperation in closed‑group sessions

The provider may keep brief notes or progress documentation to follow the learning process, in accordance with the Privacy Notice.

The provider treats personal data confidentially and uses it only to the extent necessary for providing the service (see Privacy Notice).

In case of force majeure or the provider’s incapacity, the client will be informed without delay and an alternative timeslot offered.

11. Data processing and confidentiality

Personal data is processed in accordance with applicable data protection laws, in particular the EU General Data Protection Regulation (GDPR) and relevant Hungarian laws.

Data are used solely for providing the service, administration, communication, invoicing and legal compliance. See the Privacy Notice for details.

Both provider and client must treat information obtained during the service as business confidential, except where a legal obligation or authority request applies.

Recording of lessons in any form (audio, video, screenshots) is prohibited unless the provider gives prior written consent.

12. Ethics and Safety Code

We provide a learning environment where everyone can develop in a safe and respectful atmosphere.

Expected client behaviour (mandatory norms):

respect for others’ opinions, personality and culture
polite, appropriate communication
discretion and confidentiality within the group
active participation in class and activities

Prohibited and subject to immediate action:

racism, discrimination, harassment, offensive or humiliating communication
shaming other participants or the instructor
obscene, aggressive, vulgar behaviour
political or religious agitation during lessons
sharing personal data, stories or performance of others without consent
recording, photographing, filming others without permission

Additional rules for online lessons:

camera use is encouraged (not mandatory)
follow the lesson in a distraction‑free environment
microphone etiquette: on when speaking, muted otherwise
private messages only for educational purposes
no third‑party attendance or listening without prior consent

In case of violations, the provider may:

issue a warning
exclude the client from the lesson
terminate the service contract with immediate effect in case of repeated or serious breaches

This protects the instructor, group dynamics and the brand — and can be paired with a separate Student Ethics Declaration if desired.

13. Consumer right of withdrawal

If the client is a consumer (private individual), for distance/off‑premises contracts the 14‑day right of withdrawal applies under Government Decree 45/2014 (II.26.).

Start of the withdrawal period:

for services: from the day the contract is concluded
if performance begins within 14 days at the consumer’s express request, withdrawal may be exercised subject to paying a proportionate fee for services already provided

No right of withdrawal if: the service has been fully performed with the consumer’s prior express consent and acknowledgement that they lose the right of withdrawal upon the start of performance.

If the client withdraws before performance begins, amounts paid must be refunded within 14 days.

If withdrawal occurs within 14 days but after performance has begun, the provider may charge the proportionate fee for services already provided.

To exercise the right of withdrawal, the client must send a clear statement by e‑mail or post. Receipt will be confirmed by e‑mail.

A model withdrawal form is provided as Annex 1 to these GTC.

14. Complaints handling

Complaints may be submitted orally, in writing or electronically via the following contacts:

E‑mail: info@englishzonenyelvstudio.com
Phone: +36 30 428 6179
Postal address: 2400 Dunaújváros, Dózsa György út 4.

Complaints will be answered in writing within 30 days at the latest.

If a complaint cannot be resolved, the client may contact:

Consumer protection authority: district office of the competent government office
Fejér County Conciliation Board
8000 Székesfehérvár, Hosszúsétatér 4–6.
Office hours and contact: https://bekeltetes.hu
Online Dispute Resolution Platform (ODR)
https://ec.europa.eu/consumers/odr

15. Limitation of liability

Services are provided with professional care; however, progress depends on the client’s individual effort, activity and prior knowledge; no performance guarantee is given.

No liability for quality reduction or service outages due to the client’s equipment (e.g. weak internet, hardware failure).

No liability for damages arising from materials, recordings or documents obtained or shared unlawfully by the client or third parties.

The client is liable for any damage caused to the provider or third parties through intentional or negligent conduct.

16. Force majeure

Force majeure means any unforeseeable event beyond the parties’ control that renders performance impossible or hindered (e.g. natural disaster, epidemic, regulatory change, power outage, internet outage).

In case of force majeure, the provider may:

reschedule or provide an alternative timeslot
temporarily suspend providing the service

Make‑up or credit for missed services due to force majeure will be agreed individually.

17. Final provisions

These GTC are effective from … …, 2025 until revoked.

The provider may unilaterally amend the GTC; amendments take effect upon website publication.

If any provision is invalid or unenforceable, the remaining provisions remain in force.

Date of last update of the GTC: 2025. 12. 19.